Matthew Cowan was delighted to be invited to take part in a discussion on client service for the most recent edition of Modern Law magazine.
The article considers how three law firms of differing sizes navigate client care, why it is so important and how building and maintaining relationships is key.
Matthew explains that Bracher Rawlins has many deep and long-standing client relationships that are key to the firm’s success. The firm ensures a bespoke service by taking time to listen and fully understand what clients need, and then tailoring their approach to each client. This includes prioritising what is most important to them but also advising the client on matters they perhaps haven’t considered.
To read the article in full, click here: Modern Law Issue 72